Privacy Policy
Kings Discount Chemist respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By continuing to use our Website and services, you agree to the terms of this Privacy Policy.
What is our privacy policy?
This Privacy Policy explains:
| –What information we collect |
| –How we collect and use your information |
| –Who we may disclose your information to |
| –How we protect your personal information |
We may update this Privacy Policy from time to time. Any updated version will be published on our Website.
What type of information is collected?
Personal Information
"Personal information" has the meaning given under the Privacy Act 1988 (Cth). It generally means information or an opinion about an identifiable individual. The types of personal information we may collect include:
| –Your name, address, email address and phone number |
| –Payment and transaction details |
| –Date of birth |
| –Information you provide when placing an order or contacting us |
| –Communications between you and us |
| –Online activity and Website usage information |
| –Any information required by law |
Additional privacy information regarding online orders
In order to process online orders, including pharmacy-related products, we may need to collect additional personal information including:
| –Date of birth |
| –Gender |
| –Address |
| –Phone number |
| –Medicare information where required |
| –Medical conditions and medication history where relevant |
This information is collected to fulfil your order, comply with pharmacy obligations and ensure products supplied are suitable for you. Failure to provide required information may prevent completion of your order.
Website visit information
When you visit our Website, we or our service providers may collect information including:
| –IP address |
| –Browser type |
| –Pages visited and files downloaded |
| –Referral websites |
| –Time and date of access |
| –Device information |
This information is generally anonymous and used for Website analytics, performance and improvement purposes.
Cookies
Our Website uses cookies and similar technologies to improve user experience, Website functionality and marketing performance. Cookies may collect information such as:
| –Browser and device information |
| –Pages visited and time spent on pages |
| –Browsing behaviour |
| –Interaction with our Website |
How do we use your information?
We may use your personal information for purposes including:
| –Processing and fulfilling orders |
| –Verifying your identity and providing customer support |
| –Delivering products and processing refunds |
| –Improving our Website and services |
| –Communicating with you regarding orders or promotions |
| –Conducting market research |
| –Complying with legal obligations |
| –Marketing products and services that may interest you |
Direct marketing
We may send you marketing communications via email, SMS or other channels. You may opt out of marketing communications at any time using the unsubscribe link provided in communications or by contacting us directly. We do not sell your personal information to third parties.
Disclosure of information
We may disclose your personal information to:
| –Delivery and courier providers |
| –Payment processors |
| –IT and Website service providers |
| –Marketing and analytics providers |
| –Professional advisers |
| –Government authorities or regulators where required by law |
We only provide third parties with the minimum information necessary for them to perform services on our behalf.
Cross border disclosure
Some service providers used by Kings Discount Chemist may be located outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure appropriate privacy protections are in place.
How do we protect your personal information?
We take reasonable physical, electronic and procedural measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information stored electronically may be held on secure servers located in Australia or by trusted service providers operating on our behalf.
Accessing or correcting your information
You may request access to personal information we hold about you or request corrections where information is inaccurate. Requests may be submitted by contacting us using the details below. You may also access and update certain information through your customer account.
Removal of personal information
If you wish to have your personal information removed from our systems where permitted by law, please contact us by email with sufficient identifying information. Certain records may need to be retained to comply with legal or regulatory obligations.
Your right to access health information
You may request access to personal or health information we hold about you. We may require proof of identity before releasing information. Requests will be responded to within a reasonable timeframe in accordance with applicable privacy laws.
Third-party websites
Our Website may contain links to third-party websites. Kings Discount Chemist is not responsible for the privacy practices or content of third-party websites.
Questions, queries or complaints
If you have any questions, concerns or complaints regarding privacy matters, please contact us:
Kings Discount Chemist
ABN: 56 666 881 161www.kingsdiscountchemist.com.au
cs@kingsdiscountchemist.com.au