Contact Us
Phone: 0294774561
Email: cs@kingsdiscountchemist.com.au
Address: 171 Peats Ferry Road, Hornsby, 2077
Phone: 0294774561
Email: cs@kingsdiscountchemist.com.au
Address: 171 Peats Ferry Road, Hornsby, 2077
Kings Discount Chemist — ABN 56 666 881 161
We thank you for visiting the Kings Discount Chemist Website. Kings Discount Chemist is an online retail store and information website for pharmaceutical, health, beauty and wellness products. Online orders are picked, packed and fulfilled by Kings Discount Chemist. By using this website, you agree to be bound by the following Terms & Conditions of Use.
"Website" means Kings Discount Chemist and all related services operated by Kings Discount Chemist Pty Ltd ABN 56 666 881 161.
"Products" means goods and services listed for sale on the Website.
"Customer", "you", or "your" means any person aged 18 years or older who accesses the Website and/or purchases products or services through the Website.
"Services" means the online ordering and related services provided through the Website.
"Intellectual Property Rights" means all copyright, trademarks, logos, designs, patents, domain names, business names and other intellectual property rights owned or licensed by Kings Discount Chemist.
You agree that use of the Website is at your sole risk. To the maximum extent permitted by law, Kings Discount Chemist, its directors, officers, employees and representatives make no warranties or representations regarding:
Kings Discount Chemist disclaims responsibility for the accuracy, legality or content of third-party websites linked to or from this Website. To the extent permitted by law, Kings Discount Chemist will not be liable for any direct, indirect, incidental, special or consequential damages arising from use of the Website.
You agree to indemnify and hold harmless Kings Discount Chemist, its directors, employees and representatives against any claims, liabilities, damages, losses and expenses arising from your use of the Website or breach of these Terms & Conditions.
Information provided on the Website is for general informational purposes only. Nothing on this Website is intended to diagnose, treat, cure or prevent any disease or medical condition. You should always seek advice from your pharmacist, doctor or qualified healthcare professional before starting any new treatment.
Product packaging and labels may contain additional information beyond what is shown on the Website. Always read all labels, warnings and directions before use.
You are responsible for maintaining the confidentiality of your account details and password. You agree to provide accurate, current and complete information when creating an account or placing an order. Kings Discount Chemist reserves the right to suspend or terminate accounts where information provided is false, inaccurate or misleading. You must notify us immediately of any unauthorised use of your account.
By placing an order through the Website, you agree that:
We accept payment by Visa, Mastercard, PayPal and other payment methods displayed at checkout. Payments are processed securely at the time the order is placed. Kings Discount Chemist does not store full credit card details. If we are unable to fulfil all or part of your order, any applicable refund will be processed back to the original payment method.
Receipt of an order confirmation email does not constitute acceptance of an order. Kings Discount Chemist reserves the right to accept or reject any order, cancel orders at its discretion, limit quantities purchased, or request additional verification before accepting an order. If a product is unavailable after purchase, customers will be contacted and offered an alternative, backorder option or refund.
Kings Discount Chemist uses Australia Post for deliveries. Estimated delivery times are provided as a guide only and are not guaranteed. Risk in products passes to the customer upon delivery. Kings Discount Chemist is not liable for delays caused by couriers, customs, incorrect customer information, weather events or circumstances beyond our control.
If products arrive damaged, please contact us as soon as possible with photos and details of the damage.
Returns and refunds are subject to our Returns Policy and applicable Australian Consumer Law. For health and safety reasons, certain items including medicines, personal care products and opened products may not be eligible for return unless faulty or required by law. Nothing in these Terms & Conditions excludes, restricts or modifies any rights available under the Australian Consumer Law.
While we strive to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price due to typographical error or supplier pricing error, Kings Discount Chemist reserves the right to cancel or refuse orders placed for that product. Where payment has already been processed, a full refund will be issued.
All Website content including logos, text, graphics, images, product descriptions and software is owned by or licensed to Kings Discount Chemist and protected by Australian intellectual property laws. You may not reproduce, distribute, modify or commercially exploit any Website content without prior written consent.
Your privacy is important to us. By using the Website, you consent to the collection, use and disclosure of your personal information in accordance with our Privacy Policy.
To the maximum extent permitted by law, Kings Discount Chemist's total liability for any claim relating to products purchased through the Website is limited to the purchase price of the relevant product. Kings Discount Chemist will not be liable for any indirect, consequential or special loss or damage. Nothing in these Terms excludes rights that cannot lawfully be excluded under Australian Consumer Law.
We reserve the right to suspend, restrict or terminate access to the Website at any time without notice if we reasonably believe a user has breached these Terms & Conditions or applicable laws.
Kings Discount Chemist reserves the right to amend these Terms & Conditions at any time without prior notice. Updated Terms & Conditions will be published on the Website and take effect immediately upon publication.
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Kings Discount Chemist respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By continuing to use our Website and services, you agree to the terms of this Privacy Policy.
What is our privacy policy?
This Privacy Policy explains:
| –What information we collect |
| –How we collect and use your information |
| –Who we may disclose your information to |
| –How we protect your personal information |
We may update this Privacy Policy from time to time. Any updated version will be published on our Website.
What type of information is collected?
Personal Information
"Personal information" has the meaning given under the Privacy Act 1988 (Cth). It generally means information or an opinion about an identifiable individual. The types of personal information we may collect include:
| –Your name, address, email address and phone number |
| –Payment and transaction details |
| –Date of birth |
| –Information you provide when placing an order or contacting us |
| –Communications between you and us |
| –Online activity and Website usage information |
| –Any information required by law |
Additional privacy information regarding online orders
In order to process online orders, including pharmacy-related products, we may need to collect additional personal information including:
| –Date of birth |
| –Gender |
| –Address |
| –Phone number |
| –Medicare information where required |
| –Medical conditions and medication history where relevant |
This information is collected to fulfil your order, comply with pharmacy obligations and ensure products supplied are suitable for you. Failure to provide required information may prevent completion of your order.
Website visit information
When you visit our Website, we or our service providers may collect information including:
| –IP address |
| –Browser type |
| –Pages visited and files downloaded |
| –Referral websites |
| –Time and date of access |
| –Device information |
This information is generally anonymous and used for Website analytics, performance and improvement purposes.
Cookies
Our Website uses cookies and similar technologies to improve user experience, Website functionality and marketing performance. Cookies may collect information such as:
| –Browser and device information |
| –Pages visited and time spent on pages |
| –Browsing behaviour |
| –Interaction with our Website |
How do we use your information?
We may use your personal information for purposes including:
| –Processing and fulfilling orders |
| –Verifying your identity and providing customer support |
| –Delivering products and processing refunds |
| –Improving our Website and services |
| –Communicating with you regarding orders or promotions |
| –Conducting market research |
| –Complying with legal obligations |
| –Marketing products and services that may interest you |
Direct marketing
We may send you marketing communications via email, SMS or other channels. You may opt out of marketing communications at any time using the unsubscribe link provided in communications or by contacting us directly. We do not sell your personal information to third parties.
Disclosure of information
We may disclose your personal information to:
| –Delivery and courier providers |
| –Payment processors |
| –IT and Website service providers |
| –Marketing and analytics providers |
| –Professional advisers |
| –Government authorities or regulators where required by law |
We only provide third parties with the minimum information necessary for them to perform services on our behalf.
Cross border disclosure
Some service providers used by Kings Discount Chemist may be located outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure appropriate privacy protections are in place.
How do we protect your personal information?
We take reasonable physical, electronic and procedural measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information stored electronically may be held on secure servers located in Australia or by trusted service providers operating on our behalf.
Accessing or correcting your information
You may request access to personal information we hold about you or request corrections where information is inaccurate. Requests may be submitted by contacting us using the details below. You may also access and update certain information through your customer account.
Removal of personal information
If you wish to have your personal information removed from our systems where permitted by law, please contact us by email with sufficient identifying information. Certain records may need to be retained to comply with legal or regulatory obligations.
Your right to access health information
You may request access to personal or health information we hold about you. We may require proof of identity before releasing information. Requests will be responded to within a reasonable timeframe in accordance with applicable privacy laws.
Third-party websites
Our Website may contain links to third-party websites. Kings Discount Chemist is not responsible for the privacy practices or content of third-party websites.
Questions, queries or complaints
If you have any questions, concerns or complaints regarding privacy matters, please contact us:
Kings Discount Chemist
ABN: 56 666 881 161